So that we are able to differentiate between the most urgent and less serious cases, we ask specific questions on the phone about the condition and the type of injury of the patient. It is important we do this as it helps us understand the condition of the patient and the urgency of the needed treatment.  Our staff is extremely experienced, it has dealt with all different types of injuries, thus, the assessment of the urgency of the cases we will be reviewing, will by no means be taken lightly or carelessly. Patients with less urgent cases are usually offered an appointment during our daily office hours.

Similar to the procedures of a phone call, you will have to prepare yourself to answer a couple of questions, which serve to record all details of the emergency and to work out the severity of the emergency.
If no immediate treatment is necessary, an appointment will be made during which the matter can be adressed thoroughly.

The main goal of the emergency dental services at Lichterfelde is, first of all, to reduce the pain and make the injury bearable. But this mainly depends on the type of problem and cannot be generalized. If there are several complaints at once, it is difficult for an emergency dentist to pinpoint the exact cause of the complaint, which is why the greatest source of pain is taken care of immediately.
An Emergency medical situation cannot be compared to a normal visit to the dentist, especially since a number of appointments may be necessary afterwards.
The purpose of emergency services is and will remain as the immediate care for dental emergency situations.

Emergency treatment will be taken care by health insurance companies the same way as your ordinary appointment at the dentist. So you don’t have to expect any additional costs.